PRIVACY POLICY
SERVICES
Introduction
At Body Plus Health ("we", "us", or "our"), your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
By using our website www.bphealth.com.au or engaging with our physiotherapy and allied health services, you consent to the terms of this Privacy Policy.
What Personal Information We Collect
We may collect the following types of personal information:
- Full name
- Date of birth
- Contact information (address, email, phone number)
- Medical history and health information relevant to your care
- Appointment and treatment details
- Payment and billing information
- Medicare or private health insurance details
- IP address and browser information when you interact with our website
How We Collect Personal Information
We may collect your personal information in a variety of ways, including:
- Directly from you (e.g., via forms, phone calls, emails, online bookings)
- During consultations and treatment
- From third parties such as referring doctors, specialists, or health funds (with your consent)
- Through cookies and analytics tools on our website
Why We Collect and Use Your Information
We collect and use your personal information to:
- Provide quality physiotherapy and health services
- Manage bookings, medical records, and communications
- Process payments and claims with health funds or Medicare
- Send appointment reminders and clinic updates (with your consent)
- Comply with legal obligations and clinical record-keeping requirements
- Improve the quality of our services and online experience
Disclosure of Personal Information
We may share your personal information with:
- Other healthcare providers involved in your treatment (with your consent)
- Health funds, Medicare, and third-party billing services
- IT support and cloud service providers assisting in service delivery
- Legal or regulatory authorities when required by law
We will never sell or rent your personal information to third parties for marketing purposes.
Data Storage and Security
Body Plus Health takes reasonable steps to keep your personal information secure, including:
- Secure electronic records and encrypted systems
- Physical security of paper records
- Regular security audits and updates
- Staff training on privacy and data protection
We retain personal information only as long as necessary and securely destroy it when no longer required by law.
Access and Correction
You have the right to access your personal information and request corrections if the information we hold is incorrect or outdated.
To make a request, please contact us using the details at the end of this policy. We may ask for identification to verify your request.
Website and Cookies
Our website, www.bphealth.com.au , may use cookies and analytics tools to:
- Improve your browsing experience
- Monitor site traffic and performance
- Deliver relevant content
You can choose to disable cookies in your browser settings, although it may affect website functionality.
Overseas Disclosure
We generally do not disclose personal information overseas. If this becomes necessary (e.g., if a third-party provider stores data offshore), we will ensure they comply with the APPs or equivalent standards.
Complaints
If you believe we have mishandled your personal information, please contact us. We take privacy complaints seriously and aim to respond promptly. If you're not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
Website:
Phone: 1300 363 992
Contact Us
Body Plus Health
π 40 Hallett Road, Stonyfell SA 5066
π (08) 7226 6349
βοΈ [email protected]
π www.bphealth.com.au
PHYSIOTHERAPY
Our highly trained Physiotherapists use a variety of techniques to treat conditions affecting muscles, joints, tendons, ligaments or nerves.βWhether the result of a sporting injury, trauma, overuse, or poor posture/biomechanics, physiotherapy can help to reduce pain and stiffness and promote repair to damaged tissues.
Our Physiotherapists aim to not only treat current injuries, but also provide advice and education to prevent problems recurring or even happening to begin with.ββββ
EXERCISE PHYSIOLOGY
βOur Exercise Physiologists specialise in prescribing clinical exercise interventions, as well as lifestyle and behavioural modifications, for a broad range of pathological conditions. Those who can benefit from Exercise Physiology services may be at risk of developing, or have existing, medical conditions and injuries.
Our Exercise Physiologists work closely with you to design tailored exercise programs
to meet your individual goals to assist with various conditions including:β
- Type 2 Diabetes
- Arthritis
- Balance problems
- Stroke recovery
- Deconditioning
- Pre & post orthopaedic surgery
- Cardiovascular disease
- Workplace injuries
- Weight problems
REHABILITATION
Our physiotherapists and exercise physiologists provide tailored, evidence-based rehabilitation to help you recover, regain strength, and prevent future injuries.
Our targeted assessment and approach identifies the root cause of your injury to provides individualised hands-on therapy, targeted exercises, and education in order to restoring movement and reducing discomfort. Our focus on strength and conditioning aims to rebuild resilience and reduce the risk of re-injury, whilst gradually progressing you back to full function and performance.
GROUP CLASSES
All group classes are run or supervised by our physiotherapists, exercise physiologists and are suitable for most ages, and fitness levels. Exercises prescribed during classes are targeted and modified to suit individual participant requirements, and factor in current injury management programs.β
An initial 30-minute consultation is required prior to commencing classes in order to establish your current capabilities and to educate you on base techniques used in all classes.β
Participants must book classes in advance
Maximum number of participants = 4
WAITING LIST
If you wish to join a class that is already at full capacity, you can be placed on a waiting list and will be contacted should a cancellation occur.
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NEW CLASSESβ
New classes can be added to the schedule if two or more participants are booked.
