APPOINTMENT TIMES

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• Your punctual attendance is appreciated to ensure you receive your full treatment time

• Should you arrive late for your appointment, treatment will still go ahead, however only for the remainder of the scheduled time

• On the odd occasion, due to extenuating circumstances, your practitioner may be running late
  If this should occur, you will still receive the full treatment time allocated to you

• To maximise your treatment time, please aim to arrive 5-10 minutes before your scheduled appointment

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CANCELLATION POLICY

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• Please be aware that 24 hours notice is required should you be unable to attend your scheduled appointment

• This allows for patients on waiting lists to be contacted to fill your cancelled appointment slot

• Should you not attend your scheduled appointment, or cancel within the 24-hour period leading up to your appointment, a fee will apply

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Cancellation  |  Non-attendance Fees

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MEDICARE PATIENTS

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For those eligible to receive funding for treatment under the Chronic Disease Management (CDM) Scheme:

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• A CDM referral must be issued by your GP and provided to BodyPlus Physiotherapy prior to commencing treatment

• Should Medicare refuse to pay for treatment, any outstanding invoices will be the patient's responsibility for payment

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More information regarding Medicare funded treatments can be found here

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DVA PATIENTS

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For those who have a Department of Veterans' Affairs (DVA) Health Card:

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• A DVA referral must be issued by your GP or Medical Specialist and provided to BodyPlus Physiotherapy prior to commencing treatment

• Referrals remain active for 12 months from the date of issue
  - Gold Card holders are entitled to have any condition treated under the current referral
  - White Card holders are only entitled to have the specified condition listed on the referral treated

• DVA are billed directly and will pay for the treatment provided

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More information regarding DVA funded treatments can be found here

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RTWSA & INSURANCE CLAIMS

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For those receiving treatment through a ReturnToWork SA or Third Party Insurance claim:

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• A current medical certificate from your GP is required (please provide a copy)

• You will be required to complete regular outcome measure questionnaires throughout the course or treatment

• Provider Management Pplans will be sent to insurers by your practitioner to request further treatment approval

• Should your insurer refuse to pay for treatment, outstanding invoices will be the patient's responsibility for payment

• You are responsible for attending all scheduled appointments
  - Non-attendances or cancellations within 24 hours of your scheduled appointment will attract a non-attendance fee and will be your responsiblity for payment, not your insurer